Where are your products made?
We manufacture our products and coat all of our PVD finishes at our factory in Sydney, Australia. We believe this is vital in ensuring you get the quality product that you are expecting when purchasing Brodware. Please note this is not applicable to our Neox Collection where products are imported to offer an affordable solution.
What are your products made from?
All of our fixtures are constructed from solid brass with the exception of our flush plates & heated rails which are made from stainless steel due to their necessity for internal components. Please note that some products, such as our sensor taps, may contain non-brass elements for functionality. Look under the ‘product details’ panel of any product page to see the material of your selected product.
How do I clean and maintain my Brodware fixtures?
The cleaning of our fixtures is dependent on the finish they have been treated with. Different finishes require their own cleaning instructions. You can read our cleaning and maintenance instructions here.
Can I use your product outdoors?
The brass materiality of our product means that all of our products are suitable for outdoor use. While all our products can be installed in an outdoor environment, we recommend specifying PVD or Organic finishes for this application as they are low maintenance. Please keep in mind that outdoor environments have a compounded effect on Organic finishes, so they will age differently to products that are installed indoors.
Where can I view your products on display?
We have a variety of distributors who display Brodware products throughout Australia. Please contact us for relevant locations closest to you.
Where can I view your catalogues?
All of the information provided in our catalogues can be found here on our website. If you would still like to receive one of our catalogues in digital or physical form, please contact us so we can arrange this for you.
What is the expected lead time for Brodware products?
We pride ourselves on the fact that we make all of our special finish products to order in Sydney, Australia. This means that they incur longer lead-times in comparison to products which are pre-made and imported. We quote various lead times on our fixtures dependent on the selected finish. The average manufacturing lead time on special finishes are as follows:
Chrome: 1-2 business days
PVD finishes: 4-6 weeks
Organic finishes: 4-6 weeks
Other finishes: 10 weeks
Please note that the aforementioned times will be extended during holiday periods and do not apply to international or large quantity orders. They may also be affected by the quality control practices that take place after the finishing process.
What is the warranty on Brodware products?
Our products offer an industry-leading warranty of 20 years on residential use against manufacturing defects. We are so sure of the quality of our products that we offer this warranty across the structure, finish and cartridges, something that other competitors do not cover when looking at their warranty terms and conditions. You can read more about our warranty and what it covers here.